Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
She was once a movie star whose intense gaze and sky-blue eyes drove fans wild. But now, age has taken its toll, and she has aged significantly…
Once upon a time, an exceptionally talented American actress captured the hearts of millions with her outstanding performances and captivating azure eyes reminiscent of an icy princess, leaving audiences spellbound.
This extraordinary woman, known as Foster, embarked on her acting journey during her formative years at boarding school, where she participated in theater productions, refining her craft and conquering stage fright.
Her cinematic debut came swiftly alongside Michael Douglas in the film “Adam at 6 am,” garnering attention in professional circles for her distinctive appearance and entrancing gaze.
Throughout her illustrious career, Foster earned critical acclaim for her roles, even securing a nomination for the Canadian film award “Genie” for her performance in the drama “Ticket to Heaven.” Notable credits include appearances in “Master of the Universe,” “Strangers Among Us,” “Another Story,” and “Blind Fury.”
Beyond the silver screen, Foster found success in television series such as “Cagney and Lacey,” “Xena – Warrior Queen,” “ER,” “Quantum Leap,” and “The Amazing Wanderings of Hercules,” among others.
Despite her popularity, Foster’s romantic life saw her married only once to colleague Stephen McHattie, though the union eventually dissolved. Today, she resides alone on her expansive ranch, dedicated to horse breeding.
As time passed, Foster’s film appearances dwindled, and the natural aging process became evident, with deep wrinkles gracing her face. Nonetheless, she remains unapologetic about her appearance, choosing to embrace the aging process without resorting to plastic surgery.
With her distinctive appearance and commanding presence, Foster continues to captivate audiences, demonstrating that age cannot diminish her enduring allure. Her performances and unwavering spirit stand as a testament to her remarkable talent and timeless appeal.
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