Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Decoding SPAM: Exploring the Ingredients Behind the Iconic Canned Meat
Ever wondered what goes into the iconic canned meat known as SPAM? You’re not alone! For decades, SPAM has found its way into households worldwide, thanks to its distinctive taste and versatility. Let’s take a closer look at this famous product and discover what makes it so unique.
Introduced by Hormel Foods in 1937, SPAM quickly became a household staple. Surprisingly, the true origin of the name “SPAM” is still debated. Some believe it stands for “Shoulder of Pork And Ham,” while others suggest it might mean “Specially Processed American Meat.” The mystery surrounding its name only adds to the allure of this classic product.
SPAM comes in a wide range of flavors to suit different tastes. While the original SPAM remains popular, you can now find variations like Hickory Smoke, Hot & Spicy, and even SPAM with Cheese. The basic recipe includes just six ingredients: pork with ham, salt, water, potato starch, sugar, and sodium nitrite.
A key ingredient, sodium nitrite, often raises questions. This compound serves as a preservative in processed meats, helping prevent bacterial growth and spoilage to keep products like SPAM fresh and safe. Though sodium nitrite is essential for shelf stability, some people may choose to limit their intake of preservatives or sodium.
Interestingly, the name “SPAM” was suggested by actor Ken Daigneau, who was the brother of a Hormel Foods executive. During a company contest, Ken coined the name and won a prize of $100—a substantial amount in the 1930s. Little did he know that his creation would become an enduring part of pop culture.
Beyond being just a canned meat, SPAM has evolved into a cultural icon, inspiring countless recipes, songs, and even stage productions. Its versatility allows it to be prepared in multiple ways, from frying and baking to grilling or eating it straight from the can. SPAM works its way into all kinds of dishes, from breakfast to sandwiches, pizza, and even sushi.
Since its debut in Austin, Minnesota, SPAM has grown into a beloved culinary fixture around the world. While the origins of its name remain part of its charm, the simple blend of pork, ham, and seasonings makes SPAM a unique addition to many meals.
Whether you’re a fan or curious to try it, SPAM continues to delight taste buds and inspire creativity. So, next time you spot that unmistakable blue and yellow can, why not give SPAM a try? You might just find a new favorite!
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