A poor old woman decided to fly business class to get closer to her son. However, she faced rejection from passengers on board until they discovered her true identity.
Rhea felt self-conscious. The old woman had gotten on the first plane to leave the airport that morning, and she sat in a seat in business class where the well-to-do folks stayed.
As she entered the cabin, nobody spared her a glance, but when she located her seat and sat, eyes turned towards her. The reason was simple; she stood out like a sore thumb.
Where the other men and women present all wore fancy and expensive-looking clothes, Rhea wore her old, broken-in clothes — it was her best, but it looked drab compared to what the others were wearing.
The man next to her had his face completely buried in a newspaper when she sat down, so he did not quickly notice her. When he put down the issue, he looked to his side and winced at her appearance, then he signaled a flight attendant.
“What is this?” he asked, pointing to Rhea.
The flight attendant looked a bit mortified at the man’s tone, but after verifying the woman’s seat number, she faced the man and replied, “This passenger took a seat according to the ticket she paid for.”
The man looked like he would vomit at any minute because of Rhea’s presence, and before he even proceeded to talk, he unfolded a pristine handkerchief and used it to cover his nose. Then he said, “I don’t know what’s on her ticket, but I bought a seat in business class to get away from people like her, now it just feels like I’m in a cheap alley with homeless people.”
The altercation had gotten the attention of many in the cabin, and some seemed to be in support of the man. One plump woman bedecked from her head to her feet in jewelry piped up.
“If I wanted to fly with such riff-raff, I would buy an economy class ticket,” she said, and a murmur of agreement moved through the passengers.
The murmur quickly took on a life of its own and soon led to a squabble the attendant tried to quell, but the rich folks would not hear of it — the woman had to go.
“Can’t you see she doesn’t belong here?” one man said.
“Is this how low this airline has fallen? How can such a person afford the bill?” another asked.
“We want her gone and we want a formal apology for allowing us to come into contact with such filth,” the man beside Rhea said.
He and a few other passengers were on their feet and refused to sit until they got what they wanted. Rhea sat there, listening to them arguing and trampling all over her dignity.
“I’m okay, this too shall pass,” she kept repeating under her breath like a mantra.
Still, she heard how they spoke of her, and it hurt her very deeply that people could be so cruel. Before she knew it, sad tears cascaded down her slightly wrinkled cheeks.
“Perhaps I’ll just leave,” Rhea thought, then started to gather her things with shaky hands.
As she stood up to go, she stumbled, and rather than catch her as instinct should have made him, the man beside her flinched away as if to avoid getting splattered with mud.
Rhea fell to her knees and inadvertently spilled the contents of her purse. She started to collect her things with trembling hands, knowing she was the focus of everyone in the cabin.
An expensively dressed old lady who had been sleeping peacefully until the ruckus woke her got up from her seat and also went down on her knees to help Rhea.
At that, the cabin went silent, and the passengers stared dumbfounded as one of them treated Rhea like a human. The first thing the woman picked up was a passport photograph of a little boy.
“Thank you very much,” Rhea whispered as she collected it from her.
“This is my son,” she said with a teary smile, still on her knees. “He is the pilot of this plane.”
“He must have grown up to become a handsome young man,” the rich old woman said.
“How could I know? I had to give him up for adoption when he was just five because I had no means to take care of him.” As she spoke, tears fell from her eyes, and the cabin remained silent.
“I’ve been looking for him for years but I’ve not been able to find him. Recently, I found out he became a pilot so I started to go from airport to airport looking for him. Today I found him but the only way I could get close to him was by boarding this flight.”
Rhea looked up at the people around, most of whom averted their eyes shamefully, then she continued.
“I’m sorry for making you all feel uncomfortable but I just wanted to be as close to my son as possible which is why I saved up my money to get this chance. The business class is closer to him and I’ve never flown before so I thought it would make a great birthday gift for myself.”
The passengers listened to her story, and by the time she stopped talking, many were crying. Rhea got up eventually and went with the flight attendants, who were hell-bent on introducing her to her son.
“What if he doesn’t want to see me?” she asked, resisting their urging. “What if he hates me for abandoning him?” Before the flight attendant could speak, the man who had been against her sitting beside him beat her to it.
“You had no choice, I believe he will understand that,” he said before quickly diving behind his newspaper again. He was also ashamed. Rhea left with the flight attendant to finally meet her son.
After some time, a man’s voice was heard on the plane. “This is the captain speaking… there is a special person flying on this plane — my mom, and it’s her birthday today.”
Everyone applauded the old lady, and those who had ridiculed her before apologized for their mistake. When the plane landed, the pilot, whose name was Joseph, met up with his mother, and finally, after many years of estrangement, Rhea held her son again.
What did we learn from this story?
Choose to be kind. When the man beside Rhea started to clamor for her to leave the cabin, others joined in, and even though the woman had done nothing, they may have succeeded in making her leave. The only person who did not do what they did was another old woman. She stood up for Rhea even though she could easily have just joined the haughty passengers, and her decision changed everything.
Never give up. Rhea looked for her son for years but could not locate him; however, that did not stop her. She kept looking, and she was ready to do anything to meet him, including saving up her hard-earned money for an expensive business class flight. Her perseverance and sacrifices were rewarded in the end, and she was able to meet him.
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Hotel Concierge Denies Room to Dirty Man, Unaware He’s the CEO Undercover – Story of the Day
Concierge Watson sneers at a smelly traveler and refuses him a room at the luxury Grand Lumière Hotel. When the traveler returns looking dapper, Watson realizes his mistake could cost him more than just his job.
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Rain pelted the windows of the Grand Lumière Hotel, but that didn’t stop the lobby’s chandeliers from gleaming. The opulent atmosphere could never be overshadowed by the weather.
The hotel’s concierge, Mr. Watson, stood ramrod straight behind the polished marble reception desk.
His keen eyes scanned the lobby, ensuring every detail met the exacting standards of the five-star establishment. Nothing was out of place… until…
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The doors swung open, letting in a gust of wind and a few pelts of rain into the hardwood floors. But it was the bedraggled figure that made Mr. Watson wrinkle his nose.
A man stumbled toward the desk, leaving muddy footprints in his wake.
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His clothes were soaked through and hung limply from his frame. His scraggly beard as well as the stench of wet dog and stale cigarettes told the concierge that he hadn’t washed in days.
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Mr. Watson’s nose wrinkled further. “May I help you?” he asked in a clipped and cold tone.
The man looked up. “Please,” he croaked weakly, “I need a room for the night. My car broke down a few miles back, and I’ve been walking in this downpour for hours.”
“I’m afraid that won’t be possible, sir,” Mr. Watson shook his head. “We have no vacancies at the moment.”
“But surely there must be something. I can pay whatever the rate is. I just need a place to sleep and dry off.”
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“As I said,” Mr. Watson repeated, his lip curling, “we have no rooms available for someone in your… condition. Perhaps you might try the motel down by the highway. I’m sure their standards would be more… accommodating.”
The man’s face fell and his shoulders slumped. But for a small second, anger flashed in his eyes. “I see,” he said quietly. “Thank you for your time.”
He turned and trudged back toward the doors.
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Mr. Watson watched him go, then called for a bellhop. “Call maintenance to clean this up,” he ordered, gesturing to the muddy footprints. “We can’t have the lobby looking like a pigsty.”
As the young bellhop hurried to comply, Mr. Watson smiled, satisfied about keeping that dirty man away from his hotel.
But his actions would soon come back to haunt him.
For illustration purposes only | Source: Midjourney
***
An hour later, the lobby doors swung open once more. Mr. Watson looked up, ready to greet another guest with his practiced smile.
To his surprise, a well-dressed man strode confidently toward the desk. His suit was impeccably tailored, his shoes shone with a mirror-like gleam, and his salt-and-pepper hair was neatly combed.
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It took Mr. Watson a moment to recognize the face beneath the expertly trimmed beard. His eyes widened in shock as he realized it was the same man he had turned away earlier.
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The man approached the desk with a slight smile playing on his lips. “Good evening,” he said smoothly. “I’d like a room for the night, please.”
Mr. Watson swallowed hard. “Of course, sir,” he managed to say. “May I ask what happened to… your previous attire?”
“Ah, yes,” the man chuckled. “I found a truck stop down the road with showers and a small clothing shop. Amazing what a little soap and a clean suit can do, isn’t it?”
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Mr. Watson nodded stiffly, looking away, and tapped at his computer in search of an available room. “We have a standard room on the third floor,” he said.
“That will do nicely,” the man replied.
As Mr. Watson processed the reservation, he couldn’t help but add, “I must say, sir, you clean up rather well. It’s like night and day.”
“Yes, well, appearances can be deceiving, can’t they?”
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Mr. Watson handed over the key card and nodded, pursing his lips. “Indeed they can. Enjoy your stay, Mr…?”
“Bloomington,” the man supplied. “Thank you, I’m sure I will.”
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Mr. Bloomington walked away, and Mr. Watson watched. There was a tightening in his chest that he couldn’t explain… as if he had made a mistake.
But he wouldn’t apologize. His job was to maintain the cleanliness, prestige, and reputation of the hotel, so all their clients had to, at least, look the part.
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Still, throughout Mr. Bloomington’s stay, Mr. Watson went out of his way to avoid the man. When forced to interact, he was curt and dismissive.
On the third day of Mr. Bloomington’s stay, Mr. Watson was overseeing the breakfast service in the hotel’s elegant dining room.
He moved from table to table to ensure each guest was satisfied with their meal and experience. As he approached Mr. Bloomington’s table, he overheard a conversation that made his blood run cold.
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“Yes, that’s right,” Mr. Bloomington was saying into his phone. “I’ve been here for three days now, observing operations incognito. I think I’ve seen enough to make some necessary changes.”
Mr. Watson froze. Incognito? Changes? Who exactly was this Mr. Bloomington?
As if sensing his presence, Mr. Bloomington looked up and met Mr. Watson’s shocked gaze. He smiled, but there was no warmth in his eyes.
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“Ah, Mr. Watson,” he said smoothly. “Just the man I wanted to see. Would you join me for a moment?”
His heart began racing at the request. It was said with such authority that the tightening in his chest happened, and a hint of intuition hit his thoughts.
Was Mr. Bloomington more important than the concierge imagined?
Numbly, Mr. Watson sank into the chair across from Mr. Bloomington. The man leaned forward and started speaking in a low but firm voice.
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“I don’t believe we’ve been properly introduced,” he said. “My first name is Charles, but you can keep calling me Mr. Bloomington. I recently acquired this hotel chain, and I’ve been visiting each property to assess their operations firsthand.”
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The color drained from Mr. Watson’s face as the full impact of his actions over the past few days hit him. “You’re… you’re the new owner?” he stammered.
Mr. Bloomington nodded gravely. “That’s correct, and the CEO. And I must say, Mr. Watson, I’ve been less than impressed with what I’ve observed here, particularly concerning your treatment of guests you deem… unworthy.”
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Mr. Watson opened his mouth to protest, but no words came out. He sat there, fish-mouthed and pale, as Mr. Bloomington continued.
“A hotel’s primary function is to provide hospitality to all its guests, regardless of their appearance or circumstances. Your behavior has been not only unprofessional but cruel. Is this really the image we want to project to our clientele?”
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“No, sir,” Mr. Watson whispered, chastened. “It’s not.”
The new CEO stood and nodded to the side. “Follow me.”
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***
Minutes later, Mr. Watson stood in Mr. Bloomington’s new temporary office, which was formerly the hotel manager’s space.
The CEO sat behind the desk, and his fingers drummed against the polished, sleek hardwood surface.
“Mr. Watson,” he began, “I hope you understand the gravity of your actions. This hotel has always prided itself on providing exceptional service to all our guests. Your behavior over the past few days has fallen far short of that standard.”
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Mr. Watson nodded, but couldn’t speak. He was ready for the inevitable: losing his job, which he’d held for over 15 years.
“I’m glad you recognize that. Now, the question is, what are we going to do about it?”
“Sir?” Mr. Watson looked up, surprised.
“I believe in second chances, Mr. Watson. More importantly, I believe this experience can be a valuable lesson not just for you, but for our entire staff. Are you willing to learn from this and help implement changes to ensure it never happens again?”
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“Yes, sir,” Mr. Watson said, breathless as relief flooded through him. “Absolutely. I’ll do whatever it takes to make this right.”
“Good.,” the new CEO nodded. “Then here’s what we’re going to do…”
Over the next few weeks, the Grand Lumière Hotel transformed. New policies were put in place that required equal treatment for all guests, regardless of appearance.
If they could pay, they could have a room.
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Hoping to prove his worth, Mr. Watson developed a training program to help staff recognize and overcome their biases.
Furthermore, to work on himself, the concierge began volunteering at a local homeless shelter.
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Slowly but surely, the atmosphere in the hotel began to change. Guests from all walks of life were welcomed with genuine warmth and respect.
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The staff worked together more cohesively since their workplace no longer seemed to value certain people over others.
But Mr. Watson’s new outlook on his job was yet to be tested.
***
One rainy evening, much like the night that had started it all, the concierge stood at his familiar post behind the reception desk.
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The doors swung open, and a bedraggled traveler entered, seeking shelter from the storm.
For a second, Mr. Watson’s old instincts surfaced, but he schooled himself and adopted a warm smile. “Welcome to the Grand Lumière,” he said kindly. “How may we assist you this evening?”
As he helped the grateful guest check in, Mr. Watson caught Mr. Bloomington’s eye across the lobby.
For illustration purposes only | Source: Midjourney
The CEO nodded approvingly.
Mr. Watson let out a small sigh and continued working. Times had changed at the Grand Lumière Hotel, and he was glad not to have wasted his second chance.
This work is inspired by real events and people, but it has been fictionalized for creative purposes. Names, characters, and details have been changed to protect privacy and enhance the narrative. Any resemblance to actual persons, living or dead, or actual events is purely coincidental and not intended by the author.
The author and publisher make no claims to the accuracy of events or the portrayal of characters and are not liable for any misinterpretation. This story is provided “as is,” and any opinions expressed are those of the characters and do not reflect the views of the author or publisher.
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