Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Son’s Restoration of 45-Year-Old Family Car Melts Hearts, Gets 14M Views
Remember when Tommy surprised his parents by restoring their 45-year-old Ford XA Superbird? Oh, what a moment that was! For us, cars aren’t just metal and engines; they’re memory capsules, taking us back to places we loved and times we cherish. That lime-green Ford Falcon XA Superbird that Tommy’s dad bought in 1973 was more than a car; it was a family member.
Ah, 1973! Disco fever was just starting to catch on, and bell-bottoms were the thing. Can’t you just hear the sizzle of vinyl records as you drop the needle on your favorite album? It was a time when Saturday mornings meant cartoons and sugar-loaded cereal. Imagine Tommy’s dad cruising down Melbourne’s roads with the windows down, the fresh air mingling with the faint scent of leather seats.
Now let’s get cozy and dive into Tommy’s journey. His father bought that Superbird in ’73 as his first car, and it soon became the family’s trusty steed. It took them to school, family events, shopping trips—you name it. Even after an unfortunate tumble into a ditch rendered it unusable, the car sat on their farm, a silent but constant reminder of happier times.
That car was like a playground for young Tommy. One of his favorite memories was sitting on his mom’s lap, hands gripping the large steering wheel as they navigated the lengthy driveway of their farm. The Superbird wasn’t just an object; it was an emotional treasure chest filled with moments like these.
But years flew by like pages of a flipbook, and the Ford XA Superbird sat untouched. Tommy had to wait for the right time and resources to start the restoration, but his devotion never waned. And one day in 2013, Tommy knew that if he didn’t start the project soon, there would be nothing left to restore.
Unlike your typical restorer, Tommy wasn’t an expert mechanic or a detailing whiz. He played the role of the loving son and passionate project manager. Thanks to social media and car forums, he connected with like-minded enthusiasts who helped him source those elusive parts for the car. And after years of meticulous planning and piecing the car back together, the Superbird was reborn.
When his parents saw the restored Ford XA Superbird, their faces lit up like the summer sky on the Fourth of July. It was as if time had folded onto itself, and they were back in their youthful days. No words were needed—the sheer happiness and mutual respect between Tommy and his parents spoke volumes.
If you want to discover more heartwarming tales, check out the video above. It features more unforgettable restoration stories that will flood your senses with beautiful nostalgia. Don’t forget to like and share, because revisiting these cherished memories is what keeps our hearts young.
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